Contact information

Last updated: 12th October 2026

Trade name: Paws and Paradise (also written "Paws & Paradise")

Legal entity: Nimilai Holdings LLC, a Wyoming limited liability company

Email: pawsandparadisestore@gmail.com

Physical address: 106 E Lincolnway, Suite 305C, 110, Cheyenne, Wyoming 82001, United States

Trade number (business registration): Wyoming Secretary of State ID 2026-002082561

Customer support: we answer every email within 2 business days. 

How we can help

•    Where's my order? Use the tracking link in your shipping email, or reply to it.

•    Returns and the 30-Day Happy Pet Guarantee: see our Returns, Refunds & Warranty Policy, then email us with "Return" and your order number in the subject line.

•    Warranty claims: email us with "Warranty" and your order number in the subject line, plus a description of the problem and a photo or short video.

•    EU and UK cancellations: email us directly. 

Please don't send returns to the address above. Contact us first and we'll give you the correct return address and instructions.